Frequently Asked Questions

You can place an order by contacting us via phone on +61 3 9880 7257, email at managers@washingrinse.world, or by visiting our studio at 3/401 Canterbury Rd, Surrey Hills. For custom arrangements, we recommend booking a consultation to discuss your specific requirements.

We provide delivery services throughout Melbourne and surrounding suburbs. Delivery fees vary depending on location. For specific delivery areas and pricing, please contact us directly. Same-day delivery may be available for orders placed before 2:00 PM on weekdays, subject to availability.

For standard arrangements, we recommend ordering at least 2-3 days in advance to ensure availability. For weddings and large events, we suggest booking 4-6 weeks ahead to allow for proper planning and consultation. However, we understand that sometimes you need arrangements urgently, so please contact us and we'll do our best to accommodate your needs.

Yes, absolutely! Custom designs are one of our specialties. We work closely with you to create arrangements that match your vision, colour scheme, and occasion. During a consultation, we'll discuss your preferences, budget, and any specific requirements. Custom orders may require additional lead time depending on complexity.

We accept cash, EFTPOS, credit cards (Visa, Mastercard, American Express), and bank transfers. For large orders and events, we may require a deposit to secure your booking. Payment terms will be discussed during the ordering process.

To maximise the life of your bouquet, trim the stems at an angle and place them in fresh water immediately. Change the water every 2-3 days and keep the arrangement away from direct sunlight, heat sources, and fruit. Remove any wilted flowers or leaves as they appear. We provide care instructions with every order.

If you're not satisfied with your order due to quality issues or errors on our part, please contact us within 24 hours of delivery. We'll work with you to resolve the issue, which may include replacement or refund. Please see our Return Policy for full details. Custom orders are generally not eligible for return unless there's a quality issue.

We prioritise Australian-grown flowers and work with local Victorian growers whenever possible. Supporting local growers helps ensure freshness and reduces our environmental impact. However, some varieties may be imported depending on seasonality and availability. We're always happy to discuss flower sourcing options during your consultation.

Yes, we welcome visitors to our Surrey Hills studio by appointment. Visiting allows you to see our work firsthand, discuss your needs in person, and view our current flower selection. Please contact us to schedule a visit. Our operating hours are Monday to Friday 9:00 AM - 5:00 PM, Saturday 9:00 AM - 2:00 PM, and Sunday by appointment.

Yes, we provide floral arrangements for corporate events, conferences, office installations, and business functions. We can work with event planners and coordinate with your team to ensure arrangements align with your brand and event theme. Please contact us to discuss your corporate needs and receive a quote.